Are We a Good Fit?

We have a clinician on call 24/7/365 and have partntered with Hello Pediatrics to provide urgent telehealth care for our patients.  Hello Pediatrics also has access to our on-call clinician should the need arise.

You may wish to check the "Is Your Child Sick?®" section of our website for helpful information before using this service. Read more about After Hours care.

At Bristow Pediatrics, your child’s health and safety guide every decision we make.

We work hard to use antibiotics wisely, protecting children from unnecessary medications while ensuring they get the right treatment when they truly need it.

We take time to educate families about when antibiotics are helpful—and when they aren’t. Not every earache or green runny nose needs antibiotics, and avoiding unnecessary use helps keep these medicines effective for the moments they’re truly important.

Because we want to provide thoughtful, evidence-based care, we don’t routinely prescribe antibiotics over the phone. A proper exam allows us to choose the safest and most appropriate treatment for your child. Rest assured, when an antibiotic is the right choice, we will prescribe it confidently and promptly.

Our goal is always the same: supporting your child’s healing while caring for their long-term health.

Insurance copays are expected to be paid at the time of service. If you are unable to comply, you must speak with the billing department prior to the visit to set up a payment plan.

Make sure we participate with your insurance plan. 

It is your responsibility to know the limits and coverage of your particular health insurance policy, to show your cards to us at each visit, and be prepared to pay any copays at the time of service.

Our billing staff will do their best to assist you with insurance questions; however, If you have questions about your coverage, it is best check with your specific insurance company.

Our office does not want you to be surprised by a bill, but must always bill your health plan based on federal guidelines and the actual services provided.

Please read our Financial Policy for more information regarding insurance.

We work hard to provide comprehensive medical care and serve as your medical home. To that end, we expect that you contact our office FIRST before seeking specialty care, or heading to another provider for urgent care. We want to be involved in either providing care in our office where appropriate, or referring you to the most appropriate specialist and helping to coordinate your care.

Whenever you do see a specialist, we ask that you request a report be sent directly to our office so we may stay informed and have the most up-to-date information in your medical record.

We make every effort to meet the needs of our patients, offering both routine well visits and sick visit appointments.

We do offer walk-in appointments if necessary. However Walk-In appointments are seen in the first available sick visit appointment slot and will not be called back before a scheduled visit.

To ensure we provided you with the most efficient care we highly recommend you call ahead to schedule an appointment.

Please familiarize yourself with our office hours to see if they work for your family.

For acute care, call the office or send us a Klara message to schedule an appointment.   Sometimes an appointment may not be needed, and staff will advise you regarding your issue.

For well visits, you will receive an automated reminder 3 months ahead of when your child is due for their next well visit. (Automated reminders are also sent for any vaccines for which your child is due.). You can schedule well visits by either calling the office or sending us a klara message.

Our practice prides itself on efficiency through use of technology. You will be encouraged to consult our website, register for and use Klara, our secure texting application and our patient portal.   We also  use automated reminders for appointments and for routine care/immunizations that are due.

Our practice makes every effort to run on time with appointments, as we believe everyone’s time is equally valuable.

As a courtesy, we will remind you of your upcoming appointments via phone/text message/email.

We ask that you arrive 5 minutes before your scheduled appointment time.We understand sometimes things happen beyond your control that may cause you to be late. However, we reserve the right to ask you to reschedule if you arrive late for your appointment.

Missed Appointments: 

Broken appointments represent a cost to us, to you, and to other patients who could have been seen in the time set aside for you. We reserve the right to charge a fee for canceled or missed appointments. We request 24 hours notice for cancellation of appointments.

A fee may be charged for a second missed appointment. The third consecutive missed appointment will result in discharge from the practice.

For new patients, a fee may be charged if the FIRST appointment is missed.

We believe that vaccines are safe and have been very effective in decreasing the incidence of vaccine preventable illness in the pediatric population.  Our goal is to fully vaccinate every child, so no child has to suffer from vaccine preventable disease.  We also understand that families have questions and may want an alternative to the CDC recommended vaccine schedule.  We are willing to partner with families to get their infants and children protected from vaccine preventable illness. Please refer to our full vaccine policy for details.